After overhearing many "conversations" I've had with utility companies, banks and various delinquent billing departments, several of my co-workers have said to me on many occasions things like, "Will you call and talk to my telephone company for me?" and "You should be a lobbyist for something... you know, to channel your aggression," and the kicker, "Man, I feel bad for Andrew."
I find myself reflecting on the not too distant past when I seemed to possess a greater tolerance for my fellow workers in the world. I tempered my responses to customer services reps with a series of assumptions and rationalizations that basically amounted to giving them the benefit of the doubt. But it's not so easy any more and I'm trying to figure out why. Have I lost my last shred of patience? Do I have a shorter fuse? While my frustration has definitely been valid at times, I'm realizing that I'm going to have to change my attitude if I don't want to be aggravated for the next 50 years. I've always heard that age brings cynicism. And to be honest, I can see that creeping into my character at times. But I don't want to be cynical. I want to figure out how to age gracefully, to stand my ground when I need to, but to do it with graciousness and understanding. So, I'll keep working on that, and in the meantime, I'll work on getting this charge reversed for a returned mail fee.